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Frequently Asked Questions (FAQ)

The FLAG Team consistently updates this page to ensure that users can get answers to their technical questions quickly.

My FLAG

Cases

My Network

Profiles

Forms

More Help

 

My FLAG

Can I edit my account details?

You can edit your Flag account details after logging into your FLAG.dol.gov account. While most fields may be edited, you cannot change your email address because your FLAG account is registered through your Login.gov credentials. Filers who wish to modify an email address will be required to re-register with Login.gov and create a new FLAG account.

Can multiple people share an account?

Each user must establish an individual account in Login.gov in order to access FLAG. Once your FLAG account is created, users may link accounts by creating a network. For more information on networks, click here to view a short instructional video.

Can I delete my account?

You can delete your FLAG.dol.gov account by accessing Login.gov and Managing Account.

I'm having trouble logging in to my FLAG account. Who do I contact

FLAG uses Login.gov for secure authentication. If you are having trouble logging in to your account, please review the Login.gov FAQs or contact the login.gov team here.

Why am I required to use a second form of authentication for my FLAG account? Do I need a text message every time I log in?

Two-factor authentication is a standard security feature required by Login.gov. When entering your text message or authenticator app code, you may click on the "Remember this browser" box to reduce the number of times you are required to enter aa second code.

 

Cases

How long does it take until I can view the details of case submitted for processing?

There is a brief processing time between submitting your application, and assignment of your permanent FLAG case number. Usually cases will remain in the "pre-submitted" phase for under fifteen minutes, after which the status will update to "submitted," and your official case number will become available. Once your permanent FLAG case number is available, click the Case Details button to see a PDF view of your submitted application or to add documents or withdraw your application.

Can I withdraw a case?

Yes, you can withdraw a case by visiting the Case Details page in the Submitted Cases table. "Withdraw" is one of the case actions available for submitted cases that are in the following statuses:

  • In Process (all cases types)
  • RFI Issued (Prevailing Wage cases)
  • NOD Issued (Temporary Labor cases)
  • Accepted - Pending Recruitment (Temporary Labor cases)

How can I find a copy of my issued application?

Application in all programs with a final decision issued may be found in the Historical table in the My Cases tab. The Historical Table includes all finalized Applications for Temporary Labor Certification and Prevailing Wage Determinations. Filers should open the case drop down using the chevron to the left of the case number, then click the Case Details button. In the upper right corner, click on the View PDF button for the issued final decision.

 

My Network

What is a Network?

A network is a group of linked accounts, comprised of at least one Master account and one or more Sub-accounts. Networks permit users to access profiles created within that network and allow for case management actions to be taken when necessary. For example, if you work for a law firm, Master account holders can invite associates or paralegals to join their organization's network as a Sub-account or co-Master account. Joining a network is useful because it allows you to create and use the network's profiles to pre-fill sections of applications.

For more information on how to create a network, click here for a short instructional video.

For more information on case management, click here for a short instructional video.

What actions can users perform within a network?

Two user roles currently exist within networks, each with different permissions and abilities. Each account may only join a single network at any given time.

The Master account can:

  • add and remove members in a network
  • create and edit profiles
  • edit roles of all users within a network
  • view and submit all cases initiated by members within a network

Master accounts can be created either by adding members to a network or by a Master account holder modifying a user's permission from a Sub-account to a Master account. Master accounts are the only account type that can remove members from a network.

Sub-accounts are automatically created when an individual accepts an invitation to a Network. The Sub-account user can view all their own case, view and use all profiles within a network, and submit their own cases. Sub-accounts cannot leave a network on their own and must be removed by a Master account or create new profiles.

 

Profiles

What are profiles?

The Employer, Agent/Attorney, and Foregin Labor Recruiter Profiles, for example, allow users to store application information in a reusable profile. The information within a reusable profile can be imported to quickly and consistently pre-fill designated sections of one or more application forms. Please click here for our video on how to navigate profiles.

Why can't I create a profile?

All users who wish to create a profile must have a Master account role within a Network. If you're already a member of a network, contact the Master account holder to update your account type from a Sub-account to a Master account

If you are not already a member of a network, please click here for our video on how to create a network

How do I use a profile to pre-fill information within my applications?

At the top of the Employer, Agent/Attorney, or Foreign Labor Recruiter sections of the application form, a dropdown will appear with the profiles that the network has saved. Select the appropriate profile from the dropdown, click the populate button, and the form section will be completed using the profile information.

 

Forms

I'm not sure how to best answer some of the questions in this form. Who can i reach out to for more information?

FLAG's Technical Help Desk is best suited to answer system questions. Links to the FLAG Technical Help Desk may be found in the Support tab. For program support, please contact the appropriate Office of Foreign Labor Certification Program Help Desk

Will I be able to link a Prevailing Wage Determination that I submitted in iCert to an application in FLAG?

Yes. When linking a Prevailing Wage, please look for the "Find a PW submitted in iCERT" link in the upper right corner of the PWD linking modal

I'm filling out the Place of Employment section, and I can't change the "state" field. Why is this?

Please ensure you are filling out the correct form. The ETA-9141C(CW-1 Prevailing Wage) is for places of employment located in the Commonwealth of the Northern Mariana Islands (CNMI) only and the state field is restricted to CNMI. In the ETA-9141, any state field is accepted. For H-2B applications, only worksites submitted on the prevailing wage application may be added. Check to make sure the state you wish to add is a worksite was included in one or more of the PWDs you have linked to the H-2B application.

The county I have selected for previous Prevailing Wage applications no longer appears in the dropdown. What has changed?

The counties and county equivalents in FLAG were updated on July 1, 2019 to match the geographic areas used in the Bureau of Labor Statistics OES Survey. Please visit the Online Wage Library to download a copy of the updated geographic areas or the OFLC website for further information on OFLC's implementation. You may contact the appropriate OFLC Program Help Desk with additional questions.

I'm reviewing the PDF version of my application, and the formatting is not correct. Will this affect how my case is processed?

No. Case processing analysts will review the information as entered, and PDF formatting issues will not affect the processing of your application or the final decision issued.

I submitted my application; however, I didn't receive an email confirmation with my assigned case number. What should I do?

The email confirmation is sent to the employer point of contact's email address and the agent/attorney's email address, if applicable, not the FLAG Account email address. If the employer point of contact or the agent/attorney did not receive a confirmation email, please reach out to the FLAG Technical Help Desk and include the Case Number.

Why did I not receive an e-mail from FLAG? Why are FLAG e-mails going to my junk folder?

Each e-mail service provider has its own filters and rules; sometimes e-mails are identified as spam by your e-mail service provider and filtered to your junk folder. Therefore, it is important for stakeholders to set their e-mail filters so that e-mails from [FLAG Portal Email addresses] do not go into junk mail

 

More Help

Still looking for more guidance?

Please fill out our Contact Form to submit your issue to the FLAG Technical Help Desk

 

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